Payment and Refund Policy

Last updated: 8 October 2026.

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all paid courses, training programmes, live workshops, signal management sessions, content distribution modules, camera operation tutorials and related professional media feed services offered through buzzflarezo. It covers both one-time purchases and subscription-based access to our central hub for media feeds, including professional video operation, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy governs transactions concluded by customers located in the United Kingdom and explains how payments are processed, when contracts are formed and the circumstances under which refunds may be granted. It does not apply to free introductory materials or publicly available resources.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and are inclusive of value added tax at the prevailing UK rate unless otherwise stated. Course fees cover access to the specified modules, live sessions and supporting materials for the stated duration. Additional charges may apply for optional extras such as extended one-to-one mentoring, certification examinations or physical equipment hire. Any such extras are clearly identified before checkout. Currency conversion fees charged by your card issuer or bank remain your responsibility and are not included in the displayed price.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers and approved digital wallets. Payment is authorised at the time of order placement. All card transactions are processed through secure, PCI-DSS compliant gateways that encrypt your financial details. buzzflarezo does not store full card numbers. Authorisation holds may appear on your statement until the transaction is completed or cancelled. In the event of a declined payment, the order will not proceed and you will be notified immediately.

Order Confirmation and Contract Formation

Once you submit an order and payment is authorised, you will receive an email confirmation containing the order reference, course details and access instructions. A binding contract is formed only when this confirmation email is sent. Until that point, buzzflarezo reserves the right to decline the order for any reason, including suspected fraud or unavailability of the service.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date of contract formation during which you may cancel without giving a reason. Digital content and live services that have begun with your prior express consent are excluded from this right once performance has started. To exercise cancellation you must notify us in writing before the period expires. Subscriptions may be cancelled at any time but refunds are subject to the eligibility rules below.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available where a service has not been delivered as described, where technical faults prevent access for an extended period, or where you cancel within the cooling-off period before any digital content has been downloaded or streamed. No refund is given for partial completion of a course, failure to meet personal learning objectives, change of mind after content access has begun, or for promotional or heavily discounted offers clearly marked as non-refundable. Live workshop fees are non-refundable once the session date has passed.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or +44 1483 234344 with your order reference, full name, and a clear statement of the reason for the request. You may also write to 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom. Include any supporting evidence such as error messages or screenshots. Requests must be submitted within the relevant time limits. We will acknowledge receipt within two working days.

Inspection, Approval, Rejection and Notification

Each request is reviewed by our customer service team. We may ask for additional information or request that you attempt basic troubleshooting. You will be notified of the decision by email within ten working days. If approved, the refund amount and expected processing time will be stated. If rejected, we will explain the specific policy ground for refusal and outline any further options available to you.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned to the original payment method. Processing typically takes five to ten working days after approval, although bank or card issuer processing may extend this to fourteen days. You will receive a confirmation email once the refund has been issued. Chargeback fees or other costs incurred through unauthorised disputes may be deducted from future refunds.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Once you have started streaming or downloading course materials you lose the right to cancel under the cooling-off period. Subscription renewals are charged automatically unless cancelled at least seven days before the renewal date. Promotional bundles and gift purchases are non-refundable except in cases of non-delivery caused by buzzflarezo.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be resolved within seven days or the enrolment will be cancelled. Duplicate charges detected by our system are automatically refunded within three working days. Any chargeback initiated without first contacting us may result in immediate account suspension and recovery of our reasonable costs. Suspected fraudulent activity will be reported to the relevant authorities and all transactions frozen pending investigation.

Mandatory Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or UK GDPR and the Data Protection Act 2018. If any term is found to be unenforceable it shall be severed and the remaining terms shall continue in full force.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy or to make a request, use the contact form on our Contacts page or email [email protected]. We may update this policy from time to time to reflect changes in law or business practice. The current version will always be posted on this page with the last-updated date clearly shown. Continued use of the site after changes constitutes acceptance of the revised policy.